Terms of service

Last updated: 15 February 2026

This website is operated by Nelo Little Luxe ("we", "us", "our"). Throughout the site, the terms "we", "us" and "our" refer to Nelo Little Luxe.

By visiting our website and or purchasing from us, you engage in our service and agree to be bound by the following Terms of Service ("Terms"). These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.

If you do not agree to all the terms and conditions stated here, you may not access the website or use our services.

1. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least 18 years old, or

  • You have permission from a parent or legal guardian to use this site

You may not use our products for any illegal or unauthorised purpose. You must not transmit any viruses, malicious code, or harmful content.

A breach of these Terms may result in immediate termination of your access to our Services.

2. General Conditions

We reserve the right to refuse service to anyone at any time for any lawful reason.

You understand that your content, excluding payment information, may be transferred unencrypted over various networks. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.

3. Accuracy of Information

We aim to ensure that all product descriptions, pricing, and availability are accurate. However, errors may occasionally occur.

We reserve the right to:

  • Correct any errors, inaccuracies, or omissions

  • Change or update information at any time without prior notice

  • Cancel orders if information was inaccurate at the time of purchase

We are not obligated to update information except as required by law.

4. Products and Availability

Certain products may be available exclusively online and may have limited quantities.

We reserve the right to:

  • Limit the quantities of any product

  • Discontinue any product at any time

  • Refuse or cancel any order at our discretion

We do not guarantee that colours displayed on your device will be accurate.

5. Pricing and Payment

All prices are displayed in GBP unless otherwise stated.

We reserve the right to change prices at any time without notice.

We may refuse or cancel orders if fraud or unauthorised activity is suspected.

Orders are not confirmed until payment has been successfully processed.

6. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers, customs, weather conditions, or events outside our control.

Risk of loss passes to you upon delivery.

For full details, please refer to our Shipping Policy.

7. Returns and Refunds

Returns and refunds are governed by our Returns and Refund Policy.

Nothing in these Terms affects your statutory rights under UK consumer law.

8. Intellectual Property

All content on this website, including logos, images, designs, product descriptions, graphics, and text, is the property of Nelo Little Luxe and is protected by copyright and intellectual property laws.

You may not use, copy, reproduce, distribute, or exploit any content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Nelo Little Luxe shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, revenue, or data

  • Delays or interruptions in service

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under UK law

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product in question.

10. Indemnification

You agree to indemnify and hold harmless Nelo Little Luxe from any claim or demand arising out of your breach of these Terms or violation of any law.

11. Third Party Links

Our website may contain links to third party websites. We are not responsible for the content, accuracy, or policies of those sites.

12. Termination

We may terminate or suspend access to our Services immediately, without prior notice, if you breach these Terms.

The obligations and liabilities of the parties incurred prior to termination shall survive termination.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will take effect immediately upon posting to the website.

Your continued use of the Services constitutes acceptance of any changes.

15. Contact Information

Questions about the Terms of Service should be sent to:

Email: info@nelolittleluxe.com
Address: Engine House, 1 Radial Avenue, London, E14 6UA, United Kingdom